Refund policy

This policy applies to paid CloudAIHub technical analysis training: live cohorts, workshops, mentored courses, and private chart reviews booked through our studio at No. 88, Chun De 19 Street, Tainan, Taiwan (China). It does not cover products we do not sell (such as physical merchandise shipping or software subscriptions).

Eligibility

Refunds are available when cancellation meets the timeframes below and when we cannot deliver a confirmed seat due to cancellation on our side. Fees already stated as non-refundable in your enrollment confirmation remain non-refundable.

Cohorts and workshops (multi-session courses)

• Full refund: written cancellation received at least 14 days before the published start date, provided live sessions have not begun and downloadable materials have not been released to you.
• Partial refund (50%): cancellation between 13 and 7 days before the start date, if materials have not been released.
• No refund: cancellation within 6 days of the start date, after materials are released, or after you attend any live session.

Private chart reviews

• Full refund: cancellation at least 48 hours before the scheduled session.
• No refund: cancellation inside 48 hours, no-shows, or sessions already completed.
• If you uploaded charts in advance and we completed preparatory notes, a preparation fee of up to 25% may be retained even when a full session refund otherwise applies, as disclosed in your booking note.

Non-refundable items

• Deposits explicitly labeled non-refundable in your confirmation
• Third-party platform fees that cannot be recovered
• Work already delivered (completed private reviews, finished cohort weeks, released worksheets)
• Printed materials ordered specifically for you once production has started

Cancellation by CloudAIHub

If we cancel a cohort or private session and cannot offer a suitable reschedule, you receive a full refund of fees paid for the undelivered portion. If only one session in a series is cancelled, we reschedule that session or refund a proportional amount.

Rescheduling

One complimentary reschedule is allowed for private reviews when requested at least 48 hours ahead. Cohort transfers to a later start date are considered case by case if requested at least 14 days before the original start and if a later cohort has open seats. Transfer fees, if any, are stated before you confirm.

Deposits and no-shows

A deposit may be required to hold a cohort seat. Unless your confirmation states otherwise, deposits are applied to the course fee and follow the cancellation schedule above. No-shows forfeit the session fee for private reviews and forfeit deposit treatment as stated in the confirmation for cohorts.

Work already started

Once live instruction begins or paid materials are issued, refunds cover only undelivered future modules when we agree to a mid-course withdrawal for documented hardship. Already delivered weeks are non-refundable.

How to request a refund

Email training@cloudaihub.digital or call +886-6-2604310 with your full name, course or session name, payment date, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned to the original payment method within 10–14 business days after approval. Bank processing times may add several days. We do not issue cash refunds for card payments.

Exceptions

Statutory rights under applicable Taiwan consumer protection rules remain available where they apply. Medical or emergency exceptions may be considered with documentation; any goodwill credit is at our discretion and does not create a standing exception for future bookings.

Contact

Refund requests: training@cloudaihub.digital · +886-6-2604310 · No. 88, Chun De 19 Street, Tainan, Taiwan (China)